Refund policy

Contact Information:

  • Email: support@gulliverkw.com
  • Phone: +965 41008002
  • Address: Asimah Mall, Sharq, Kuwait

At Gulliver Kuwait, we strive to ensure your satisfaction with every purchase. However, if you wish to return or exchange a product, you can do so under the following conditions:

General Return and Exchange Guidelines

  • Products can be returned or exchanged within 14 calendar days from the date of receipt.
  • The item must be in new condition with no signs of use, deformation, mechanical damage, stains, odors, or any other defects.
  • All original tags, labels, seals, and hygiene stickers must be intact and attached to the product. The product should be returned in its original packaging or equivalent.
  • For sets or bundles, all items included in the set must be returned together.

Returning Products Purchased Online

To return products purchased from our online store:

  1. Fill Out the Return Form:
    • A return form is included with your order. Please complete it.
  2. Pack the Items:
    • Place the completed return form and the product(s) in the original or any suitable packaging.
  3. Visit the Nearest Drop-Off Point:
    • Contact us at +965 41008002 to confirm the nearest return location or arrange for a courier pickup if available.
  4. Free Return Service:
    • Return shipping is free of charge. However, original delivery charges are non-refundable.

Returning Products Purchased In-Store

Products purchased in-store can be returned within 14 days to the same store where the purchase was made.

  • Bring a valid ID and, if the payment was made via card, the same card used for the purchase.

Returning Defective or Faulty Products

If you identify a defect in a product:

  1. Notify Us:
    • Email us at info@gulliverkw.com with a detailed description of the issue and attach photos or videos showing the defect.
  2. Evaluation:
    • Our team will review your case and respond within 3 working days.
    • If needed, an expert opinion may be sought to verify the defect, which could extend the processing time slightly.
  3. Resolution:
    • Once reviewed, we will contact you to discuss the next steps (replacement, repair, or refund).

Refund Processing Time

  • Refunds will be processed within 10 business days of receiving and inspecting the returned product and the return form.
  • For online payments, refunds will be credited to the same card used for payment.
  • For cash or card-on-delivery payments, refunds will be transferred to the bank account specified in the return form.
  • Delivery fees for original shipping are non-refundable.

Note: Refund processing times may vary depending on your bank’s policies, especially during public holidays or bank holidays.

Thank you for choosing Gulliver Kuwait. If you have any questions or concerns, please contact us at support@gulliverkw.com or +965 41008002.